No one particularly likes change. I’m not a huge fan myself! I remember when my boss told me I had to learn a new Customer Relationship Management (CRM) towards the end of last year. I was full of …
I know what I’m doing with the old one!
I don’t see the point
I don’t have the time to implement this change
My results are just fine with what I’m using
Six months down the line and wow, this new CRM system is a game changer. It’s all singing, all dancing and can indeed help me and my team with our everyday roles. It’s doing a lot of the work for us all which is freeing up time to concentrate on other important tasks in the business – win, win!
So, what did this experience teach me?
That Emily, even if you don’t like it, it’s so important to give change a go and embrace the changes implemented to help you. We might be ‘the best’ at something and top of the leader board, thinking we don’t need to change our ways but, then again, do we want to be good or do we want to be brilliant? Refusing to change could make us stagnant in our approach but opening ourselves up to new ways of thinking and working could make us better improve our customer service and processes along the way.
Giving things a try and embracing change opens our minds to new ideas. There is a reason why someone is asking you to change a process or work with something different. It’s to enhance or better what you are doing in the first place. If we don’t at least give it a go, we’ll never see the possibilities and how we can improve personally and professionally.
Being an account manager for mio, I often speak with agents who know the sales progression process inside out. They’ve been in the industry 20+ years and are more than happy doing their progression on paper, filed in a lever arch file, with handwritten notes and an A4 diary alongside to remind them when to chase the files. I’m not saying this is the wrong way, they know what they are doing and do it brilliantly. What I am saying is that perhaps it’s time to look at how the latest technology can add value to their current process. Look at how it can save time and do some of the work for them, or how it can enhance the customer experience, essentially future proofing their sales progression and pipeline having everything in one place and cloud based.
So, if you have taken the time to read this short blog, the next time someone asks you to try something new, promise me that you will at least give it a go and if you can, push yourself to do it well. Give it your best shot and embrace the change. You never know, you could discover a better or cleverer way of working. Get out of that comfort zone, push yourself, watch yourself grow and enjoy learning different things in the process. What have you got to lose?