Matt Nicholson, Sales Progressor at Edwards & Co in Rhiwbina, Cardiff, explains how adopting sales progression and communication tool, mio, has improved transparency between their homemovers and fellow estate agents – and helped bring their sales progression activity into the 21st century.
Improved transparency and communication has helped bring our branch into the 21st century
“Before using mio, the system we were using was more geared towards rental properties than sales – and it wasn’t very clear or user-friendly. mio has filled this gap and gone even further.
Since introducing mio in November 2018, it has helped bring our branch into the 21st century, by improving links between estate agents, as well as transparency for homemovers.”
mio is very easy to use and navigate – anybody can pick it up
“mio is easy to use and definitely not complicated. Anybody can pick it up! It’s also very easy to navigate. Whether you want to look at an individual property or see the status of a chain, it’s all in one place and self-explanatory. With our previous system, it was like navigating a maze to find everything that we needed.
mio definitely makes my job easier. It’s also great if someone is on holiday or off sick, as another member of the team can easily pick up and see where everything is and what needs to happen next.
We’ve also found that the shared view of the chain with all parties involved has cut down the calls we receive from other estate agents, as we can all see the latest information – without having to pick up the phone.”
The mio app helps homemovers to stay informed about their transaction
“We also have a number of our homemovers using the mio app, which has helped to improve their visibility of the end-to-end process, especially as they receive push notifications to alert them to updated milestones. This stops us from having to make that additional phone call too.
We also tend to find that our homemovers update their own checklist and play an active role in keeping the property transaction moving.”
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