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mio streamlines communication across the chain and decreases sale times for Nicol & Co

Matt Nicol founded Nicol & Co. Estate Agents in 2009 as a one-man band, doing all his own sales progression from a small office. Now, the business has grown to 2 offices, 35 members of staff and has been voted in the top 3% in the country by The Best Estate Agent Guide. Matt shares how mio has helped him and his team on their journey…

Streamlines our communication processes

“We are always trying to shorten the sales process and one of the key ways to do this is to provide better customer experience through streamlining our communication. With mio, we are able to offer clients an app that provides all the required information all in one place, in real-time, to keep them informed every step of the way, and an instant messaging feature so clients can message at a time convenient to them; this also saves us a lot of time without the need for so many calls and emails.”

Our team love mio

“mio has been a great help to our staff, lightening the work-load when it comes to sales progression and keeping us organised; everyone says how useful it is. We’ve even had someone on the team use it for their own home move because she loves it so much and experienced the benefits of mio from a client-perspective.

The team have so much more time to spend on other things while mio takes care of sales progression i.e. keeping clients in the loop with regular updates, identifying potential issues along the chain and setting tasks for clients to keep the sale moving along.”

Offers customers a stress-free experience

“We are always looking for ways to improve our customer service and want to make sure our clients have a stress-free experience with us. The best way to do this is to keep them informed at every stage of the homebuying process. This will result in happy customers, returning customers and customers who will recommend your business to a friend. We’ve built strong relationships with our customers and received fantastic feedback.”

Technology plays an important part in the future of Estate Agents

“The more traditional businesses who are reluctant to incorporate technology and simply stick to what they know, are not likely to keep up within the industry. On the other hand, I believe that agents who are flexible and choose to adopt technology are more likely to grow market share and generate higher returns.

At Nicol & Co., we are willing to change with the times and mio is helping us to do that. The combination of cutting edge tools and our old-school methods is what works for us. We’ve been using mio for just under 8 months and are already seeing the benefits.”

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